5. Copyright Terms & Other Disclaimers

Intellectual Property & Usage

• ALTA TECHBIZ does not currently hold registered patents or copyrights

• However, customers and third parties are requested to respect:

  • Business name

  • Logo and branding

  • Website content and designs

  • Products, services, and digital artifacts

Any unauthorized use, imitation, or misuse is discouraged under general ethical and copyright standards.

Affiliation Disclaimer

• ALTA TECHBIZ is not affiliated with any external institution or governing body

• The organization follows its own internal standards and practices

Quality & Liability Disclaimer

While every effort is made to provide high-quality:

• Products

• Services

• Digital content

• Training programs

• Consultations

• Blogs and other materials

👉 All offerings are provided without any guarantee or warranty

ALTA TECHBIZ shall not be liable for any losses or damages arising from the use or consumption of any product or service.

Digital Academy Disclaimer

• Training content is developed with care and aligned with general industry standards

• ALTA TECHBIZ may be ISO certified; however:

  • It is not accredited by any formal educational authority

  • No liability is assumed for perceived misinterpretation or outcomes

Product / Service Continuity

• In case of discontinuation of any product or service:

  • Reasonable efforts will be made to support existing customers

  • However, continued support cannot be guaranteed in all cases

Final Authority

In all matters, the decision of RRRA’S ALTA TECHBIZ LLP shall be considered final.

6. Shipping, Delivery, Cancellation & Refund Policy

Order Processing & Delivery

• Orders are typically processed within up to 2 weeks of order placement

• Estimated delivery timelines: 1 day to 10 weeks, depending on:

  • Product type

  • Stock availability

  • Work volume

  • Logistics factors

Shipping Details

• Shipping is handled via Shiprocket for:

  • Local

  • Domestic

  • International deliveries

• Shipping charges may not always be included in displayed prices

• Final shipping cost and carrier details are shared via the Product Request Form

 

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Returns, Cancellation & Refunds

• Returns and cancellations are generally not accepted

• In case of issues:

  • ALTA TECHBIZ will attempt resolution where possible

  • Resolution is not guaranteed

Exception – Refund Eligibility:

• If the product is not shipped due to internal constraints (e.g., supply issues, operational limitations):

  • Refund may be processed within up to 10 weeks, subject to valid proof (invoice/transaction details)

Product Quality

• All products are tested prior to dispatch

7. Instructions for Services Purchase

Service Scope

Services include:

• Consulting

• Technical support (short-term & long-term)

• Online training (live & non-live)

Engagement Model

• Flexible engagement based on availability

• Duration may range from:

  • Short-term (1 day to few days)

  • Long-term (up to 6-12 months)

Communication Channels

• Preferred tools:

  • Google Meet

  • Microsoft Teams

• Alternate communication methods may be used as needed

Booking Process

Before booking any service:

1. Initiate discussion via:

   • Live Chat

   • LinkedIn

   • Contact Form

2. Confirm:

   • Scope

   • Availability

   • Feasibility

Payment Terms

For Long-Term Projects:

• Partial advance payment (as mutually agreed)

• Remaining payment as per milestone or completion terms

Important Notes

• Both Live and Non-Live support options may be available

• Availability must be confirmed in advance

• Response times may vary depending on workload

Agreement Acknowledgment

By availing services, customers acknowledge that they have:

• Read and accepted the Product Agreement

• Understood all applicable terms and conditions

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Master Services Agreement (MSA)

Client Details

Client Name & Address:
[]
[]
[____________________________]

Effective Date: __________, 20

1. Parties

This Master Services Agreement (“Agreement”) is entered into between:

• Party A: ALTA TECHBIZ (RRRA’S ALTA TECHBIZ LLP)

• Party B: Client (as identified above)

2. Purpose & Scope

This Agreement governs the terms under which Party A provides services and/or products to Party B.

It establishes a standard framework for future engagements, including multiple projects under separate Statements of Work (SOWs).

3. Intent of the Parties

Both parties agree to:

• Maintain clear communication

• Provide timely updates on risks or challenges

• Collaborate in good faith to ensure project success

4. Statements of Work (SOW)

• Each engagement will be defined in a separate SOW

• SOW forms an integral part of this Agreement

• Both parties must sign the SOW before execution

Client Responsibilities:

Party B shall provide reasonable access to:

• Personnel

• Documentation

• Systems and tools

• Facilities (if applicable)

5. Changes to Scope

• Any changes to scope must be:

  • Documented

  • Mutually agreed in writing

• Changes affecting cost or timelines require formal approval

6. Pricing & Payment

Invoicing:

• Party A may raise invoices on a daily or weekly basis

Payment Terms:

• Payment must be made within 4 calendar days (96 hours) of invoice

Fractional Prepayment:

• Advance payment may be required before project start

• Such advance payments are non-refundable

7. Expenses

• Party B agrees to prepay approved expenses, including:

  • Tools / licenses

  • Travel

  • Training

  • Other agreed costs

8. Payment Disputes

• Disputes must be raised before invoice due date

• Failure to do so will be treated as acceptance of invoice

• Legal enforcement costs (if applicable) may be borne by Party B

9. Confidentiality

Confidential Information includes:

• Products, designs, software

• Development methods

• Business and operational data

Obligations:

• No disclosure without prior written consent

• No unauthorized usage for personal or third-party benefit

10. Term & Termination

Agreement Duration:

• Effective from start date until termination

Termination Notice:

• Either party may terminate with 1 week written/email notice

Additional Termination Conditions:

Completion of Active Work:

• Ongoing SOW may continue if payments are up to date

Termination by Party A:

• May suspend or terminate work for:

  • Non-payment

  • Operational reasons

Effect of Termination:

• All pending payments must be cleared

• Expenses incurred must be settled

11. Project Duration & Renewal

• Project duration:

  • Until SOW completion OR

  • Maximum 6-12 months
     

• Requires mutual agreement

• Must be confirmed 1 month prior to contract end

• New agreement required for renewal

Transition:

• In case of non-renewal:

  • Knowledge transfer will be provided (as agreed)

12. Work Model

• Remote-first engagement

• Flexible work hours (subject to mutual agreement)

• Limited capacity model may impact response times

13. Service Disclaimer

• Services aim for high quality delivery

• Issue resolution will be attempted where feasible

• Fixes cannot be guaranteed in all cases

14. Notices

• All communication must be via:

  • Written format

  • Official email

15. Resource Model

• ALTA TECHBIZ operates as a:

  • Lean / micro business

  • Primarily solo or small-team model

• May:

  • Engage part-time remote resources

  • Outsource selectively (where required)

16. Warranty Disclaimer

Party A disclaims all warranties, including:

• Express

• Implied

• Statutory

Services are provided “as is”, unless otherwise specified in SOW.

17. Limitation of Liability

• Party A’s liability shall be nil for any damages

• Not liable for:

  • Loss of profits

  • Data loss

  • Any direct or Indirect or incidental damages

• Engagement implies acceptance of these terms

18. Communication Governance

• All key decisions must be routed through:

  • Authorized representatives

• Includes:

  • Scope

  • Pricing

  • Timeline changes

19. Miscellaneous

• This Agreement + SOW = complete agreement

• Supersedes all prior agreements

• Amendments require written consent

Additional Notes:

• Website terms also apply

• Party A may update terms without prior notice

20. Force Majeure

Party A is not liable for delays or failures due to:

• Natural disasters

• Power issues

• Labor disruptions

• Unforeseen events beyond control

21. Jury Trial Waiver

Both parties waive rights to trial by jury for disputes under this Agreement.

22. Governing Law

• Jurisdiction: Tamil Nadu, India

• Courts: Chennai

23. Final Declaration

By engaging with ALTA TECHBIZ:

• Party B confirms:

  • Full understanding and acceptance of all terms

  • No intent for legal escalation

  • Preference for amicable dispute resolution

• Agreement is binding upon service engagement

• No additional signature required for enforcement

24. Business Structure Disclosure

• ALTA TECHBIZ operates as a:

  • Micro / small business entity

• May not be GST registered (as applicable)

25. Final Authority

All decisions made by ALTA TECHBIZ (Party A) shall be considered final.

Execution

Party A:
ALTA TECHBIZ (RRRA’S ALTA TECHBIZ LLP)

Party B:
Client

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